Frequently Asked Questions
What's included in the report?
Your Parcela report covers: (1) Flood & Seismic Risk — FEMA flood zone and USGS seismic designation. (2) EPA Hazards & Air Quality — Superfund sites within 1 mile and PM2.5 AQI. (3) Wildfire Risk — USFS Wildfire Hazard Potential score. (4) Safety & Crime — neighborhood safety score and FBI county crime rates. (5) Neighborhood Demographics — income, age, education, and renter/owner rates benchmarked against national averages. (6) Location & Walkability — nearest amenities and walkability score out of 10. (7) Investor Insights — fair market rents, yield estimate, price-to-rent ratio, and unemployment rate. (8) Schools & Childcare Access — public school coverage from day care through high school, program availability, and attendance data from federal records. (9) Summary & Parcela Score — plain-English analyst summary and a single 0–100 risk score.
How long does delivery take?
Reports are typically delivered to your email inbox within 5 minutes of successful payment. We recommend checking your spam or junk folder if you don't see it. The PDF attachment is yours to keep — save it for reference.
How do I access my account or use credits from a pack I bought?
Parcela uses a simple, password-free login. After purchasing a report pack, you'll receive a dashboard email with a personal link. Click that link to open your dashboard where you can submit reports, track reports, and manage your white-label profile. Lost the email? Go to parcela.pro/account, enter your email, and we'll send you a fresh link instantly. There's no password — just click the link in the email to get in.
Is this a subscription service?
No. Pay per report or buy a report pack — no subscriptions, no recurring fees, no hidden charges. Reports are valid for 12 months from purchase.
What if my address isn't found or the report has missing data?
We leverage multiple advanced geocoding services and public government databases to ensure high accuracy for US addresses. In rare cases where an address cannot be precisely located or data is significantly incomplete (e.g., for very new constructions or extremely rural areas), we will notify you. If you receive a report that you believe has critical missing information or an incorrect address, please contact our support team at support@parcela.pro with your order details, and we'll assist you.
How current is the data in the report?
Each report is a snapshot of current publicly available data at the time of purchase. Data freshness varies by source: FEMA flood maps are updated periodically; seismic data by USGS; EPA hazard data is regularly refreshed; demographic data follows Census Bureau releases. Because data changes over time, we recommend ordering a fresh report before any major decision.
What address formats are supported?
We support standard US address formats (e.g., street number, street name, city, state, zip code). For best results, provide the full address, including apartment or unit numbers if applicable. Our system is designed to intelligently parse and locate most valid US addresses.
Can I get a refund?
Yes — all purchases come with a 30-day money-back guarantee, no questions asked. Email support@parcela.pro with your order details and we'll process it promptly.
Is my data secure and private?
Absolutely. Your privacy and data security are paramount. We use industry-standard 256-bit SSL encryption for all transactions (powered by Stripe) and collect only the minimal necessary information (address, email for delivery). We do not store your payment information. Your reports are purged from our systems after 30 days to protect your privacy. We never sell your personal data to third parties. For complete details, please refer to our comprehensive Privacy Policy.
Still have questions? Reach out at support@parcela.pro — we respond within 1 business day.
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